Last updated: November 13, 2026

This Refund & Pickup Policy explains how Frost Bites local pickup works and what happens if you need to cancel, miss a pickup, or have a problem with an order. It applies to purchases made through our website. Questions can be sent to info@frostbitesfreezes.com or by text to 636-236-6113.

Local pickup only

We do not currently offer shipping. All orders are for arranged local pickup near ZIP 63011, usually at a nearby police station. The police station is a meeting location only. Frost Bites is not affiliated with or endorsed by any police department.

There is no public storefront for walk-in purchases. Please wait for a confirmed time and place before you travel.

When your order will be ready

Products are freshly freeze-dried and ready for pickup within 2 business days. That is our usual timeframe. It is not a guaranteed appointment for a specific hour until we confirm one with you.

If you need treats for a particular date, tell us when you order or as soon as you can, and we will let you know what is possible. We do not promise same-day availability.

How pickup time and place are confirmed

After you order, we coordinate primarily by text or email. Your exact pickup time and meeting place are confirmed that way. Please use the contact details you gave at checkout and watch for our message.

A message you send does not change a pickup plan until we have confirmed the new details with you.

For an existing order, include the name used on the order when you write or text. Please do not send payment-card numbers by text or email.

Food cannot be returned after pickup

Because our products are food, we cannot accept returns once an order has been picked up. We also cannot accept an opened or uneaten item back for a standard change-of-mind refund after pickup.

If there is a problem with your order

If something is wrong with your order — for example, the wrong item, a missing item, or a quality problem — please tell us within 24–48 hours after pickup. Include a short description and a photo of the product and packaging when you can.

If we confirm a problem that is our responsibility, we will offer a replacement. We do not offer store credit or a refund for a confirmed problem. We will work with you promptly and fairly.

This process is for genuine problems with an order. It is not a tasting guarantee or a “like it or return it” policy.

How to cancel before pickup

To cancel, email info@frostbitesfreezes.com or text 636-236-6113 as soon as possible, and include the name used on the order.

You may cancel for a full refund if you contact us within 24 hours of placing the order and we have not yet started making or freeze-drying the candy. Once preparation has started, the order cannot be cancelled for a refund. After 24 hours, the order cannot be cancelled.

Approved refunds are issued to the original Stripe payment method unless we agree on a credit instead. Stripe processing times can vary.

If you miss a pickup

If you cannot make the confirmed time, contact us as soon as you can so we can try to reschedule.

We will hold a prepared order for 2 days and attempt to reach you to set a new time. If the order is not picked up within those 2 days, it is not refundable.

Please do not go to a previous meeting place without a new confirmation.

Payments

Payments are processed by Stripe through WooCommerce. If a refund is approved, it is returned to the original payment method unless we have agreed on a replacement or credit.