Last updated: November 13, 2026

Welcome to Frost Bites. These Terms of Service (“Terms”) govern your use of our website and your purchase of freeze-dried candy and other listed treats for local pickup. By using the site or placing an order, you agree to these Terms.

If you have a question, email info@frostbitesfreezes.com or text 636-236-6113.

A small, independent business

Frost Bites is a small business offering freshly freeze-dried treats for arranged local pickup in the St. Louis area near ZIP 63011. We do not currently offer shipping.

Frost Bites is an independent small business and is not affiliated with or endorsed by the manufacturers of the original candies.

Products and descriptions

We freeze-dry candies and also offer other listed items when they appear in the catalog. Product names on our website use generic descriptions (for example, Chewy Fruit Bars, Gummy Clusters, Hard Fruit Candies, and Honey Chews).

Photos, descriptions, and prices are provided to help you choose. Colors, piece size, and crunch can vary from batch to batch because these are handmade, freshly freeze-dried foods. Package sizes and current stock should be checked on the product listing or confirmed with us before you order. Prices are listed in U.S. dollars and do not include sales tax. Missouri sales tax is calculated and added at checkout.

Allergen and ingredient information is described on our Ingredients & Allergens page and, when packed, on product labels. You should read those details before ordering, especially if you have a food allergy. See also the shared-equipment statement on that page.

Orders and payment

Orders are placed through the website using WooCommerce. Payments are processed by Stripe. Payment in full is required at checkout, and an order is not complete until payment is successfully processed.

We may decline or cancel an order if an item is unavailable, if there is an obvious pricing error, or if we cannot complete the order for another legitimate reason. If we cancel after payment, we will refund the affected amount to the original payment method unless we agree on a replacement or credit.

Local pickup

All sales are for local pickup only. Orders are freshly freeze-dried and ready for pickup within 2 business days. That is our usual timeframe, not a guaranteed appointment for a specific hour until we confirm one with you.

Freshly freeze-dried and ready within 2 business days. We’ll text or email you to arrange a convenient pickup time and spot in Ballwin, MO 63011. Your exact pickup time and spot are confirmed that way.

Please do not go to a pickup spot until the time and place have been confirmed. More detail is in our Refund & Pickup Policy.

Cancellations, problems, and refunds

Because these are perishable foods prepared to order, special rules apply to cancellations, missed pickups, and issues after pickup. You may cancel for a full refund within 24 hours of placing the order only if we have not yet started making or freeze-drying the candy. Once preparation has started, or after 24 hours, the order cannot be cancelled for a refund. Those rules, along with our replacement and missed-pickup rules, are set out in the Refund & Pickup Policy, which is part of these Terms.

Your responsibilities

You agree to provide accurate contact information so we can confirm pickup, and to tell us promptly if you need to change a plan. You also agree not to misuse the site, attempt unauthorized access, or submit unlawful, harmful, or misleading content through a form or message.

Anyone may place an order. Customers under 18 should have a parent or guardian’s permission before ordering, especially for payment and pickup.

Websites and availability

We try to keep the site available and accurate, but we do not guarantee uninterrupted access, and we may update content, products, or prices. Links to other sites, if any, are provided for convenience and are not under our control.

Limitation of liability

To the fullest extent allowed by law, Frost Bites is not liable for indirect, incidental, special, or consequential damages arising from your use of the site or from an order. Our total liability for a claim relating to an order will not exceed the amount you paid for that order. Some states do not allow certain limitations, so some of these limits may not apply to you.

Governing law

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law rules, unless a different law is required to apply.

Changes

We may update these Terms from time to time. The “last updated” date will change when we do. Continued use of the site after an approved update is posted will mean you accept the revised Terms, except where a different rule is required by law.