Last updated: November 13, 2026

Frost Bites (“we,” “us,” or “our”) is a small freeze-dried candy and treat business serving the St. Louis area near ZIP 63011. This Privacy Policy explains how we may collect, use, and share information when you visit our website, contact us, or place an order for local pickup.

Questions about this policy can be sent to info@frostbitesfreezes.com.

Information we collect

We may collect information you give us directly, including:

• Contact details such as your name, email address, and phone number, including when you use a contact or inquiry form or email info@frostbitesfreezes.com.
• Order details such as the products you choose, pickup coordination notes, and messages you send about an order.
• Payment-related information needed to complete a purchase. Card payments are processed by Stripe through WooCommerce. We do not store your full credit or debit card number on our website.

We may also collect limited technical information automatically, such as your browser type, device type, and pages viewed, including through cookies or similar tools as described below.

How we use information

We use this information to:

• Take and fulfill local-pickup orders, confirm that treats are ready, and arrange a pickup time and place by text or email.
• Respond to questions, retailer inquiries, and customer-service requests.
• Process payments through Stripe and keep records of purchases, refunds, or credits.
• Operate, secure, and improve the website.
• Understand how the site is used, if we add a website analytics tool such as Google Analytics.
• Comply with law and protect the business, our customers, and the site.

Payments and WooCommerce

Checkout on our website runs through WooCommerce, with payments processed by Stripe. Stripe may collect and process payment information under its own privacy policy. We receive order and payment-status information needed to fulfill your purchase, but we do not keep full card numbers on our site.

Orders are for local pickup only. We do not currently offer shipping, and we do not need a home delivery address to complete an order.

Cookies, contact forms, and analytics

The site may use essential cookies so the shopping cart, checkout, and login or session features can work.

If we add Google Analytics, analytics cookies or similar tools may collect information about how visitors use the site, such as pages viewed and general location at a city or region level. This helps us understand traffic and improve the site.

If we later add a Meta Pixel or similar advertising tool, we will update this policy before that tool is turned on.

Information you type into a contact or inquiry form is used to respond to you and is stored with our website host and email tools as needed to handle the message.

How we share information

We do not sell your personal information. We may share information with service providers that help us run the business, only as needed for their work, including:

• Stripe, for payment processing.
• Our website host and tools, including Hostinger and WordPress / WooCommerce.
• Google, if you use Google Analytics, Google Workspace email, or related Google services.
• Professional advisors or authorities when required by law or to protect rights and safety.

How long we keep information

We keep order, contact, and customer-service records for as long as needed to fulfill the order, provide support, meet tax or bookkeeping needs, and resolve questions.

Your choices

You may email info@frostbitesfreezes.com to ask what information we have about you, to update a contact detail, or to ask us to delete information we are not required to keep. You can also choose not to submit a form or place an order. If a cookie banner is added, you can use those controls for non-essential cookies.

To discuss an existing order, it helps to include the name used on the order. Please do not send payment-card numbers by email or text.

Children

Our website and products are not directed to children. We do not knowingly collect personal information from children under 13.

Changes

We may update this policy from time to time. The “last updated” date will change when we do.